Hug Rug Highland Cow Mat 50x75cm

Standard Delivery

All deliveries will require a signature. If you’ve supplied your mobile number, you’ll receive a text message at around 11am on the day of delivery to inform you of an estimated one-hour delivery window. Where available, you’ll also receive the name of the driver and a link to live tracking so you can follow your parcel’s progress.

We aim to deliver items that are currently in-stock within 2 - 3 working days (excluding Bank Holidays) after the date the order is placed.

Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Northern Ireland, Freight Forwarders, international addresses or The Channel Islands (GY, JE).

The following areas are subject to extended lead times:

• Scottish Highlands & Scottish Isles: +5 days
• Isle of Man & Isles of Scilly: +5 days
• Isle of Wight: +2 days

Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Larger items over 30kg can only be delivered Monday to Friday. Please allow up to two working days for these deliveries.

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Faster Delivery

All deliveries will require a signature. If you’ve supplied your mobile number, you’ll receive a text message at around 11am on the day of delivery to inform you of an estimated one-hour delivery window. Where available, you’ll also receive the name of the driver and a link to live tracking so you can follow your parcel’s progress.

Our Faster Delivery service to most of UK Mainland will be available for orders placed on the website from Monday to Thursday before 12:00pm for a small additional charge (delivery on working days only). Orders placed after 12:00pm on a Friday will be delivered Tuesday.

You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only) via customer notes whilst placing the order or via our contact us section.

Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Larger items over 30kg can only be delivered Monday to Friday. Please allow up to two working days for these deliveries.

Saturday Delivery

Currently we do not offer the option to select Saturday as your selected delivery day.

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Direct Shipping - Standard Delivery

A number of the items sold on our website are delivered directly from our suppliers; this is clearly indicated on the relevant product page. Lead times for these items do vary from 3 working days up to 28 days. Selected suppliers will contact you directly to arrange a suitable day for delivery; this is highlighted on the order confirmation e-mail once your order has been placed.

Please note some larger products are delivered to kerb-side (the street outside your home), it is at the drivers discretion if they can deliver the item to another location on the property.

Named Day, Next Day, Saturday and Click & Collect delivery options are not available on items delivered directly from our suppliers.

Click & Collect - Free Delivery to Home Hardware stores

Home Hardware Direct offers a Click & Collect service to most of our Home Hardware stores.

If you choose to have your order delivered to your local store, it is completely free and if the item is in-stock, the store will contact you within 24hrs to let you know your order is ready for collection. If the item is not in stock at the time of ordering it will be delivered within 7 working days (excluding Bank Holidays).

When your order arrives in your chosen store, we will call or e-mail* you to advise that your order is ready for collection. Your order will be held in store for 7 days. If your order is not collected within the 7 days your order will be cancelled and refunded unless you have contacted us or the store to let us know which day you will be able to arrange collection of your order.

Please Note: Selected products are not available for Click & Collect. Products that are not available for Click & Collect are highlighted on the individual product page.

We deliver to most Home Hardware Stores. Please view our store locator to find your local Home Hardware store.

Please wait for your local store to contact you before visiting the store to collect your order. Also, your store will contact you via telephone or email when your order is ready - you do not need to contact the store regarding the status of your Click & Collect order. If, for any reason your order is delayed or there is an issue - your selected store will contact you asap.

*If you are placing an order for your local store make sure you provide an telephone/mobile number to receive updates, otherwise your local store will email you.