Covid-19 Information For Our Customers – 4/9/20

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 We are pleased to say that we are now operating our normal efficient service and have implemented many safety practices to protect both our staff and customers during the Covid-19 outbreak. Next working day delivery is also available, as is our popular Click & Collect service. All of our stores are also open, please see our store locator to check opening hours before travelling.

 Here you can see some of the new Covid-19 safety measures we have implemented to keep staff and customers safe: 

  

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Distribution Centre Procedures

Our Distribution Centre has been adapted to make social distancing easier, and we follow the measures below for everyone’s health and safety. 

• Social distancing being practiced at all times
• Hand washing/sanitising between each order being processed and packaged
• PPE being used where required
• Returned goods being quarantined for 72hrs before processing – this may slightly delay replacement / refund process

   

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Click & Collect

• Place your order online and collect at your local store
• Normal service times have resumed
• Social distance delivery is being practiced at all times

   

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Our Stores

Our stores have been adapted to make social distancing easier, and they have put in place the measures below for everyone’s health and safety.

• Restrictions on the number of customers allowed in store
• Directional signage to ensure social distancing
• Use of contactless payments where possible
• Increased frequency of cleaning and sanitising
• Baskets cleaned and sanitised regularly
• Perspex screens at till points
• PPE available for staff including masks, gloves and personal sanitiser